ASSIGNMENT – 2

BUSSINESS ENGLISH 2

ASSIGNMENT – 2

Name                                        : Karina Mutia Rahima
Student Identification Number : 23217138
Class                                         : 3EB07
Lecturer                                    : Mr. Taufik Hidayat

Use:

•Commonly misused words : are/our,about/on,buy/by,of/have,your/you’re

•Confusingly Related Words : can/may, advice/advise

•Preposition : with, from, about

Minimum two each

For:

•Dialogue with a client on a product problem(s) [complaint]

Customer service        : Good morning, I am Andy from ABC shop. Can I help you?

Client                          : Morning. I want to make a complaint about my shoes.

Customer service        : Could you tell me exactly what happened with your shoes?

Client                       : I bought this shoes from your online shop yesterday, I believed I’ve order for number 37 but this is number 39.

Customer service        : I sincerely apologize. I will check your order, may I know your

   buying code?

Client                          : This is my buying code A1960G.

Customer service        : Okay, thank you. Let me review this situation so I can identify

   the best solution. I will get back to you as soon as.

Client                          : Okay.

•Dialogue with a co-worker on the solution for the said complain

Customer service        : Excuse me, are this shoes still available in size 37?

Sales department        : I’m sorry that size is out of stock, may I help you?

Customer service        : Yes, I got a complaint about shipping error. He received the wrong

shoe number.

Sales department        : Oh, I’m terribly sorry. We will work to resolve the problem immediately.

Customer service        : what’s your solution?

Sales department        : I can give him a good advice. He can choose return the shoes with a    different size or the same size but different model with lower price he buying.

Customer service        : Okay, I will give him the best as soon as possible.

Dialogue with a client on a product problem(s) [complaint]

Customer service        : I’ve checked your order. I’am sorry your size is out of stock.

Client                          : okay, what’s the solution?

Customer service        : I can give you a good advice. You can choose return the shoes with a    different size or the same size but different model with lower price you buying.

Client                          : I choose return the shoes with a different size. How I can return this shoes?

Customer service        : You can follow the return procedure on website ABC shop.

Client                          : okay, I will follow the procedure.

Customer service        : Is there anything you would like to ask?

Client                          : No, thanks for your information.

Customer service        : Thanks for telling us your problem. We will try our best for

your satisfaction.